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Delivery


 

PLEASE NOTE FINAL ORDER TIME FOR 30th DECEMBER SAME DAY DISPATCH IS 13:00 Hrs


 

Packaging


 

  • All packaging is very discreet.
  • Every item sent is in a plain box or bubble-wrap bag with no logos or website address visible.
  • The returns address is to BTH Holdings.
     

 

Delivery Information


 

Service Cost Special offers
Royal Mail 1st Class Recorded Delivery - Most Next Day £3.90 Free over £35.00
Royal Mail Special Delivery - Next Day £5.90 Free over £80.00
Royal Mail Saturday Delivery by 1pm £6.90 Free over £100.00
Ireland & Europe £4.90  
Rest Of The World £24.90  

 

Delivery Times


 

  • Orders placed before 3:30pm will be shipped the same day (Monday - Friday), excluding UK Banks Holidays.
  • Recorded Delivery to UK mainland addresses, take 1-3 working days (Subject to Royal Mail)
  • Delivery to Ireland & other European addresses, take 3-5 working days (Subject to Royal Mail)
  • Delivery to worldwide locations, take 8-10 working days (Subject to Royal Mail)
  • Special Delivery will be shipped the same day if the order is placed by 3:30pm, Monday - Friday (exc Bank Holidays). We endeavour to ship up to 4:00pm when possible and subject to stock availability.
  • Saturday Special Delivery will be shipped on the Friday for next day delivery before 1:00pm. Please ensure that the order is placed before 3:30pm on Friday. Orders over 2 kilos in weight may incur an additional cost.

 

We ship to Ireland, Europe and other worldwide locations daily (Monday - to Friday, excluding Bank Holidays)

 

Items not in stock will be sent as soon as we receive delivery (typically no longer than 14 days)

All parcels have to be signed for on all of our delivery services.

If you require an order to be delivered on a certain day, please email us, quoting your name & order reference number, and we will despatch the order for delivery on that day if possible.
 

 

Receipt of Goods

Royal Mail Next Day Special Delivery and International (non-UK) Deliveries.


If you are not in when your parcel arrives Royal Mail will keep your package at your local depot for 7 days enabling you to pick it up. A card will be put through your door informing you of this. After 7 days the parcel is then returned to us. Postal charges may apply to re-send the goods back out to you. All non UK deliveries are sent via the Royal Mail (international signed-for delivery) or Courier/Parcel Force depending on weight.


Royal Mail Recorded Delivery


If you are not in when your parcel arrives the Royal Mail will try to leave it with and obtain a signature from a neighbour. A card will be posted through your door to tell you where the parcel has been delivered or whether it has been returned to the depot. This is standard Royal Mail policy from end of Sept 2012. If you do not want Royal Mail to leave parcels with any neighbours, please contact them (not us, as we cannot instruct them on behalf of a household) via the Web www.royalmail.com and request no deliveries to neighbours for your address. They will send you a sticker to place near your mail box. Any undelivered parcels will be taken back to the depot and a card put through the door.


All Deliveries


Please be aware that it is your responsibility to arrange collection/re-delivery of a parcel if no-one is available to sign for a parcel. If an item is returned to us due to non-collection, postal charges may apply to re-send the goods back to you.


Please note: This is a retail only web-site and we reserve the right not to fulfil orders which we suspect to be trade orders (due to delivery costs). If you would like a wholesale delivery quote please contact us.

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